Guarantee

CONGRATULATIONS

You have now in possession simply one of the best mattresses available in the world. We pride ourselves in providing you with the most comfortable mattress, with the highest and strictest quality control. In the rare event that our mattress fails to maintain the high quality standard of workmanship and/or materials, we will repair it for you and offer after sales service that will be second to none. Please take your time to read over our guarantee guidelines for your piece of mind.

TERMS AND CONDITIONS

The guarantee on all STB products are reserved only for the original purchaser (“the purchaser”) and it is non-transferable. The guarantee begins from the day you purchase your sleep set. We sew our product care instructions into the sleep set border and this must not be removed as it would void your guarantee in the event that repair works might be required. STB will repair or replace (at our discretion) any products deemed to be the manufacturer’s fault (please see our definition section).

Upon inspection, if the fault is found not to be caused by manufacturer materials or standard of workmanship, STB reserves the right to decline any obligations to repair the item under this guarantee. Any unsanitary damages to the item must be professionally dry cleaned providing STB with the certified receipt before any service will be carried out.

STB reserves the right to substitute any item or parts with one of similar or equal quality. In the case that identical materials cannot be obtained, STB reserves the right to use other materials of similar or equal quality however; we will try our best to offer our closest material available.

STB will cover in the first year any transport fees relating to your guarantee claims. You must not arrange any transportation without first obtaining prior approval from STB. Post the first year, any transportation costs will be paid by the purchaser. STB reserves the right to charge an upfront call-out fee for any inspections required for a guarantee claim. If our products are found to have manufacturing faults, the call out fee is then refundable and vice versa.

STB GUARANTEE COVERS THE FOLLOWING:

This guarantee specifically covers normal wear conditions that apply to manufacturing faults including:

ON MATTRESS:

Loose or broken spring coils wires or border wire
Helicoil spring or spring coil protruding/ tearing through any mattress fabric

ON FOUNDATION BASE:

Broken slats (under normal and correct usage)
Noisy or creaking foundation (under normal and correct usage)
Castors or Glydes failure

STB GUARANTEE DOES NOT COVER:

Mattress handles. They are not to be used to lift the mattress weight. Please use them for repositioning the mattress only.
If the sleep set border wire becomes bent due to the jumping on or folding of the mattress and foundation base.
The normal case of body mould indentations in the mattress of less than 34mm.
Stains, soiling, burns or piling on sleep set fabrics.
You change your preference on comfort and feel of the sleep set.
Bed size variation of minus (-12mm) or plus (+12mm).
Sleep set height.
Mattress damage due to inappropriate foundation, we insist on our matching foundation wherever possible.
Manufacturing minor anomalies that do not affect the overall performance of the sleep set. (eg. Miss stitches on quilting).
Replacement of faulty sleep sets if damages are minimal
Damage caused by abuse or carelessness

Please note that this mattress may ignite or burn if exposed to naked flame or fire. Avoid smoking in bed.

YOUR SLEEP SET CARE INSTRUCTIONS:

Do not carry the mattress by yourself. Always carry the mattress on its side.
Do not use mattress handles to lift mattress, they are for positioning mattress. Damage as a result of lifting is not covered by this guarantee.
Do not jump on your mattress. It is for sleeping purposes only and abuse in any sort or form will void your guarantee.
Dispose of any plastic wrapping immediately. Do not allow children to play with the plastic wrapping as it could cause suffocation.
Do not remove the care content label sewed to your sleep set as it contains care instructions.
Use mattress protector to keep your mattress clean and prolong the life of your mattress.
Keep mattress dry at all times as fluids can penetrate the mattress and cause non-repairable damages.
Tighten your bed legs and castors regularly (every 3 months)
We recommend the purchase of our STB foundation base whenever possible, the use of other slat base must be covered with some form of fabric to protect the underside of your mattress against scuffing or tear on mattress fabric.

ROTATING YOUR MATTRESS:

In standard two sides mattress you should turn your mattress over every three weeks in the first three months and then rotate it from end to end at the same time. After the first three months, it is recommended that you do it once every two months. The more regularly you do this, the more the mattress’s life is prolonged.
TURN-FREE mattress are better rotated every three weeks or as often as possible.
VERY IMPORTANT - For couple using double, queen and king size mattresses, we suggest you try to lie in the middle of your mattress when sleeping alone to allow the mattress area to conform and settle down with your body weight.

PLEASE NOTE THAT YOUR NEW SLEEP SET MAY TAKE UP TO 30 DAYS TO CONFORM AND ADJUST TO YOUR SLEEPING PATTERN TO GIVE YOU THE CORRECT FEEL AND SUPPORT YOU DESERVE.